Support
Help centre
Short answers to the things people ask most. If yours isn't here, a real person is a message away.
How it works
The whole thing, start to finish, what an eSIM is and why it activates on arrival.
Compatible devices
Check your phone in 30 seconds, and see the full list of what's supported.
Installation guide
Step-by-step setup for iPhone and Android, and how to switch data on abroad.
Troubleshooting
No signal, a QR code that won't scan, or a slow connection, the quick fixes.
Coverage
The 79 countries we cover and what the Europe plan spans.
Refund policy
When you can get your money back, how to ask, and how long it takes.
Can’t find it?
Message us and a person answers, usually within minutes, in the timezone you’re actually standing in.